Which practice most effectively encourages a client to discuss personal health concerns during an interview?

• A. The nurse leans forward attentively during the discussion
• B. The nurse checks the watch frequently
• C. The nurse uses closed-ended questions only
• D. The nurse speaks in a monotone voice

Answer: (A)

Nonverbal listening cues, especially showing engaged, attentive body language, most effectively invite a client to discuss personal health concerns. Leaning forward communicates interest, warmth, and presence, signaling that you are actively listening and open to what the client has to say. This helps build trust and makes the client feel heard, which encourages them to share more openly about sensitive health issues.

In contrast, checking the watch can imply time pressure and impatience, which may cause the client to shorten responses or avoid discussing deeper concerns. Using only closed-ended questions limits responses to brief yes/no answers and curtails exploration of important health issues. Speaking in a monotone voice can feel disengaged and confirm a lack of warmth, reducing the client’s comfort level in sharing personal information.

So the most effective approach is to use attentive, engaged body language—like leaning forward—to foster a supportive interview environment that encourages discussion of personal health concerns.